Frequently
Asked Questions
As one of the leading new media agencies in the
East Midlands, we get asked
some questions on a regular basis. We have provided
a selection of frequently asked
questions to help in your enquiries and questions.
If you have a question that is not on the list,
simply drop us
a line and we'll be happy to help,
no matter how strange or technical the question.
We have split up our FAQs into our product and
service groups so you can find what you are looking
for much quicker. Simply click on the heading to
start looking though the FAQs.
FAQ Categories
Website Design
Q: I am looking to have a website built
for my new business. How much would it cost to
develop my website?
A: The cost of a website are be based on several
factors, these are listed below. When enquiring
for a quote, it is always useful to have the
answer to these questions ready.
- do you have a domain name?
- if no, what domain are you looking to purchase?
e.g. .co.uk .com .net etc…
- how many pages are you envisioning your
website to have?
- what functions would you like built into
the website? e.g. Flash animation, poll, newsletter
subscription etc...
- do you require an e-commerce solution?
- do you require hosting?
- do you require a content management system
for updates or are you looking to have
the maintenance done by us?
- what is your go live date?
If you are able to answer those questons, we
can accurately come up with a quote to suit
your individual needs, rather than giving you
a package to choose from. By individualy customising
the quote to your requirements, you then have
far greater flexibility as to what you would
like to do on your website.
back
to top
Website Maintenance
Q: We are currently reveiwing our website but
we are unsure whether to have a self-managed content
management system (CMS) or have the work maintained
by yourself. We understand the CMS but why would
we outsource the maintenance to you?
A: There are several reasons
why you may like to have your website managed
and maintained by ourselves at Michael Associates.
Reasons are:
- Client may not be confident in updating
website
- Client may not be computer literate
- Client does not have time to update the
site
- Quicker to let us update the website as
we will know how the website is built from
the inside and out
- We will be able to tweak and amend the site
on a more regular basis, behind the scenes
- We will be able to add additional features
as part of the maintenance without incurring
further costs
- Before updates or new sections go live,
you have a dedicated personal login area to
view updates to proof check
- Client will not require any training for
the website in updating
- If regular updates are required, it will
work out cheaper in the long run to have a
monthly maintenance fee rather than employing
someone
- Client will know what to expect from designer/developer
- Client gets a dedicated account manager
- By outsourcing the maintenance to an agency
such as ourselves, will leave you free
to do important work and not think how to update
the website
Q: Do you have example of website that
you maintain for clients?
A: We maintain website for many of
our clients, these include:
Q: What costs are involved in outsourcing
website maintenance to you?
A: The cost of website maintenance depends on
only a couple of factors
- how much work is involved
- ad-hoc work or on a regular basis
We are flexible in your approach to updates.
Some clients prefer updates as and when needed,
as they do not require regular updates. Some
other clients prefer monthly paid updates as
they require updates on a daily/weekly basis.
Regular updates on a monthly basis can start
from as little as £100.00
per month.
back
to top
Website Hosting
Q: Where are your servers based?
A: To conform to the UK Data Protection Act,
all our servers are based solely in the UK. This
also give you access to one of the fastest servers
in the world which is crucial for any website.
Clients that have migrated over from another
provider have noticed the speed increase.
Q: What servers do you run?
A: We run the latest Apache, Linux servers
sitting on dual redundant fail over servers.
Q: We are a charity/non-profit organisation,
are you able to help with our hosting?
A: We help all non-profit organisations and charities
that are registered in England and Wales. Opening
a hosting account with us will give you access
to our world leading class servers but also for
the first year, FREE
HOSTING. On the second year we then give you
a subsidised hosting solution to suit your organisation
requirements.
Q: Do you have PHP, CGI and scripting access?
A: On all our hosting packages we run the latest
PHP, Perl and CGI applications to help give
your website the dynamic features it may require.
Scripting are also available on our servers.
Q: Do you have some type of Control Panel
so I may maintain my web space?
A: All our hosting packages for websites and for
our WebMail packages come complete with round the
clock Control Panel access which we have developed
in-house to cater for the ever growing market for
self-managed hosting.
Q: My hosting requirement is very specific. Would
you be able to customise a hosting package without
the overheads of a dedicated server?
A: Besides offering a wide range of hosting
packages, we can customise and
create a bespoke hosting solution to suit your
website needs. Setting up a bespoke web hosting
solution is quick and easy. Contact
us for details.
Q: Can I see the current server status to see
if any problems are arising?
A: Yes, you can see this on our System Status
page at our web hosting site at www.buddhainternet.co.uk/system-status.php.
If no information is displayed on the page,
all our servers are working fine.
Q: Do your packages have POP3 mail access?
A: Yes, all our web hosting and WebMail packages
come complete POP3 facility to download
your emails to your preferred email application.
back
to top
Domain
Names
Q: I am looking to migrate my domain name over
to your servers, how do I go about this?
A: Drop us a line to inform us that you would
like to migrate across. Inform your current domain
provider, they will update their details to release
the domain. Let us know once the domain has been
released for us to then initiate our servers
to collect the domain ready for hosting on our world
class servers.
Alternatively, we can handle the entire domain
name process for you at no cost to let you get
on with other priorities.
Q: How much does a .co.uk domain name cost?
.co.uk cost £15.00+VAT to register for
2 years. This includes complete management control
and all year round support and service at no
extra cost.
Q: How much does a .com domain name cost?
.com domains cost £33.00+VAT for 2 years.
This includes complete management control and
all year round support and service at no extra
cost.
back
to top
Graphic Design
Q: I am thinking of producing a
leaflet for my new venture but, have got no idea
where to start. Can you help?
A: For any graphic design work that needs producing,
we would meet up in person to discuss firstly
what your business does, what your market segment
is, who your direct clients are and what type
of style and design that you would like to send
out. Once analysis has been assessed, we then
discuss ideas and draft some designs up. On return
to the studio, we mock up some example designs
for you to consider. On feedback we update and
amend where necessary until you are happy with
your design. After completion we can complete
the design process for you by printing the artwork
using our world-class devoted in-house printing
facility.
Q: We will be attending as an exhibitor at one
of the UK and European shows. Are you able to produce
large format design and print for these events?
A: Yes we can design from the smallest of items
to the largest and widest of scales. We have
produced artwork for popup stands to large drop
down banners. Once designed we can also print
these in-house for you.
Q: Are you able to print low quantity
business cards and letter heads?
A: Yes, we can print as little quantity or as
much as you desire for any artwork. Simply contact
us with your artwork and we'll do the rest. For
example, we can print just 250 business cards,
single sided, full colour, delivered FREE in
Leicester from £45.00+VAT.
back
to top
Print
Q: What are your print turnaround
times?
A: The turnaround times are based on the urgency
of the print job and the format of the print.
Stationery and leaflets prints can be turned
around in 3 working days, crucial for that all
important deadline. The maximum time to get any
print finished is 5/6 working days.
Q: Are you able to print NCR (carbon
copy pads), if so can they have unique numbers
printed?
A: Yes to both. We can print carbon copy pads
in any size and any number of carbon sheets.
We can design the pad for you or alternatively
you can supply us print ready design to be printed.
If you require sheets with unique
numbers printed, we can also offer this at no
extra cost.
Q: Can you print large format prints?
A: We can print any designs in various sizes
on a wide variety of formats from simple large
poster to large exhibition banners.
back
to top
If you have a question
that you would like answering, give our buddh'ing
team a call on one of our many contactable methods
by completing our contact
form,
request a call back
or call our main line on 0870
766 8281. We would love to hear from you.
